3 days ago2 min read
A Quick, Clean & Useful Planning Tool
One of my favorite parts of year-end is planning projects for the upcoming year. This process sparks a wealth of ideas and initiatives,...
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Dec 122 min read
“Learn the rules like a pro, so you can break them like an artist”. Pablo Picasso
A big, shiny win is often celebrated far and wide. Yet, the trophies and accolades are merely the tip of the iceberg. Beneath the...
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Dec 121 min read
What does an exceptional customer experience feel like to you?
Recently, I participated in interviewing a customer service manager. A standard question was incorporated: "What does an exceptional...
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Aug 272 min read
"Be responsible for the energy you bring into the room."
A colleague and I were reflecting on a meeting. Particularly, on the attitude of one individual. In commiseration she said: "I mean... be...
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